Have Any Questions? Feel Free To Ask.
Salutem’s ZimSwitch Visa-enabled card acts as a transactional medical aid card, allowing members to pay providers instantly, access benefits, and initiate claims via mobile app, WhatsApp chatbot, or USSD.
OneHealth is an affordable healthcare package starting from just $1 per month. It provides access to primary healthcare, including one GP consultation and up to $30 worth of acute generic drugs each month, helping members access essential medical services with ease.
Acute drugs are medications prescribed for short-term illnesses or conditions expected to resolve within a brief period, typically not exceeding 30 days.
Primary healthcare refers to the first level of medical care, focusing on prevention, early diagnosis, and treatment of common conditions. It includes services like general consultations, basic lab tests, and essential medication.
Most Answered Questions.
Yes. Salutem’s Afripolitan package offers regional and international access, allowing members to receive care across borders. The card ensures worldwide health guarantees and seamless claims settlement abroad.
Afripolitan is a premium plan designed for individuals seeking global healthcare access. It includes instant loans, real-time claims, and international health coverage, giving you peace of mind wherever you go.
Agricare is tailored for farmers and agricultural workers, offering access to primary healthcare, chronic illness support, and mobile health services, ensuring rural and farming communities receive quality medical care.
Medimate is Salutem’s student-focused healthcare package designed for learners in primary, secondary, and tertiary institutions. It offers comprehensive coverage including hospitalization, maternity care, optical, dental, and primary healthcare services. With access through USSD, WhatsApp chatbot, and mobile app, Medimate ensures students receive quality, affordable care wherever they are.
You can register online via the Salutem website, WhatsApp chatbot, or USSD by choosing your preferred package — OneHealth, Medimate, Afripolitan, or Agricare — and completing a quick sign-up process.
Once registered, simply visit any registered provider or initiate a claim via USSD, WhatsApp, or app. Members can use their Salutem card or a one-time password (OTP) for verification and instant claim processing.
Waiting periods differ by package and membership type. Corporate clients generally have no waiting periods once onboarding and premium activation are complete, while individual members are subject to waiting periods defined in their plan schedule (which may vary for benefits like maternity, optical, or dental). Please refer to your plan schedule/welcome pack for exact timelines.
Healthcare providers can easily join by completing the CareNet provider registration form available on the website. Once onboarded, they gain access to real-time claim processing and instant payments through the Salutem platform.